For many years, I was a dependable vendor on Cardmarket, certainly one of Europe’s most popular platforms for trading playing cards. I maintained an ideal standing — above four hundred positive assessments, zero disputes, and dependable, professional support. But one unjustified dispute, managed by Cardmarket personnel customers Silvia Parravano and Christian Tobehn, improved every little thing. on this page, I'll share my personal knowledge, demonstrate the structural flaws in Cardmarket's dispute course of action, and difficulty a stark warning to other sellers.

A thoroughly clean report developed around yrs

A verified Seller With 100% beneficial comments

ahead of the incident, I had been just the type of vendor just about every Market values. I listed investing playing cards precisely, described disorders transparently, and transported promptly. I hardly ever been given a single grievance — only praise.

the necessity of have confidence in on Cardmarket

standing is every little thing for sellers on Cardmarket. one particular slip-up — even one that isn’t your fault — can hurt many years of effort. That’s what can make my Tale so alarming for Many others functioning around the System.

The Dispute That Shattered My Standing

consumer purchased the Wrong Card, Then Blamed Me

The difficulty commenced any time a purchaser ordered a card outlined exactly by name, set, and issue. on acquiring it, they falsely claimed I'd sent the “Erroneous Variation” — In spite of obvious listing proof showing I hadn’t.

evidence disregarded by assist

I submitted screenshots of your listing, card Variation, and condition to establish my precision. But Cardmarket assist, specifically Silvia Parravano, dismissed the info. as opposed to reviewing the listing or requesting clarification, she quickly sided with the buyer.

Silvia Parravano’s Mishandling of the Dispute

No good Investigation

Silvia’s decision was unilateral. She didn’t admit my proof or request any counterevidence from the client. She merely blocked my account. No Listening to. No 2nd impression. No attractiveness.

No Warning, No Communication

What produced this worse was the suddenness on the action. I used to be locked outside of my account overnight. My appeals — requesting an evaluation or escalation — were being fulfilled with automated responses or silence. Silvia Parravano exercised entire authority with no accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing exactly the same sample

In abide by-ups, my situation was also observed by Christian Tobehn, One more member of Cardmarket's assistance workforce. regrettably, rather then reviewing the specifics objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automatic deflections as well as a long-lasting ban.

A sample of Seller Disregard

Are straightforward Sellers becoming Silenced?

right after this expertise, I began looking into online community forums and Local community threads. I rapidly found I wasn’t alone. Dozens of extended-time sellers claimed related experiences — numerous involving Silvia Parravano.

A common theme? customers normally earn, even if wrong — and sellers are remaining voiceless.

How This Hurts all the Market

While platforms should protect purchasers, disregarding proof from trustworthy sellers results in a broken ecosystem. When have faith in is a single-sided, poor actors take advantage, understanding they’ll be shielded by biased support agents.

the challenge: No Oversight, No attractiveness

not enough Transparency in Cardmarket’s technique

essentially the most alarming situation would be the absence of an appeals procedure. after personnel like Silvia or Christian make a choice, it’s closing. There’s no second critique, no accountability, and no way to restore entry to your account — It doesn't matter how strong your evidence is.

danger of Abuse and Blackmail

In my scenario, I had been indirectly coerced into refunding a Untrue declare — or eliminate my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.

fiscal and Emotional outcomes

Business decline right away

I invested many years in developing my vendor profile. everything hard work was wiped out promptly, in addition to opportunity upcoming revenue. My vendor dashboard, order history, and loyal consumer base — all long gone.

Emotional Toll on a trustworthy vendor

This wasn’t just a company strike. it had been demoralizing. To be dealt with like a fraud following many years of integrity was emotionally devastating. I adopted just about every rule, and continue to bought punished.

What Cardmarket Must Do to Regain belief

Platform Reforms Are Urgently necessary

If Cardmarket hopes to retain good quality sellers and stop long run abuse, it will have to:

• ✅ Introduce a clear attractiveness method for blocked accounts

• ✅ have to have disputes to be reviewed by at least two impartial help brokers

• ✅ educate staff members like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ Protect sellers who post obvious, factual proof

• ✅ build accountability metrics for staff selections

devoid of these variations, honest sellers will continue on to become collateral harm inside of a technique that blindly favors potential buyers.

last feelings: Be Wary, continue to be Documented

in case you are presently promoting on Cardmarket, don’t think your great document will shield you. you happen to be constantly one particular purchaser grievance — even a Bogus just one — away from remaining silenced.

guard you by:

• getting screenshots of every listing

• Archiving communication with buyers

• Backing up your account data consistently

• planning for disputes — Even when you do practically nothing Completely wrong

Conclusion: 

My practical experience with Silvia Parravano and Christian Tobehn need to serve as a serious warning to any one working with Cardmarket. I believed in the platform. I performed by The foundations. And I still bought eliminated with no cause.

If Cardmarket carries on to disregard seller legal rights, additional trusted distributors will walk away. And when that occurs, the platform gained’t just reduce sellers — it’ll get rid of its trustworthiness.

Has anything similar transpired to you? Share your working more info experience and help elevate recognition. Sellers have earned superior.